Refund policy

Please keep in mind that ALL SALES ARE FINAL. We will not accept a return based on enjoyment alone, it must be defective for us to accept a return. Moon Brain Boutique LLC is not liable for any individual reaction to any particular ingredient. Please use our items at your own discretion/risk. Our company's liability and remedy to such issues is a refund of the product after it has been returned to us.

We limit a refund to 30 days after you receive your item and you must notify us of your concerns before mailing the item back. Your refund will be issued within 30 days of receiving the product in question.

To start a return, you can contact us at ashley@moonbrainboutique.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ashley@moonbrainboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Most of our items are not able to be returned as they are perishable and are categorized as personal care goods ie. beauty products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will not make an exchange for any item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashley@moonbrainboutique.com.